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Terms of Service

PLEASE READ CAREFULLY

All clients and customers of SMOKE FREE REVOLUTION certify and agree that access and usage or purchase from this site are subject to the following terms and conditions.

 

IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS DO NOT USE THIS SITE

ELECTRONIC COMMUNICATION

Anytime you initiate contact with Smoke Free Revolution by any electronic or physical means such as but not limited to by phone, fax, email, text or by visiting www.smokefreerevolution.com you are communicating with us in an electronic format. You hereby give Smoke Free Revolution permission to communicate back to you in the same or any other electronic format. We further mutually agree that any contracts, agreements, information, disclosures, notices or any other communication that is provided to you by Smoke Free Revolution satisfies all legal notification requirements.

 

SITE CONTENT

The entire content included in this site such as but not limited to text, graphics, coding, photos, logos, button icons, trademarks, images, audio clips, digital downloads,  and any other data compilations are protected by Canadian and International copyright laws. No part of this content, whether in portion or whole, may be copied or reproduced without the express written permission of Smoke Free Revolution. Viewers, users, visitors, clients and/or customers are under no circumstances permitted to modify, distribute, publish, transmit, copy or create any compilations or derivative works of any content, graphic or written found on this site, Smoke Free Revolution products, packaging or any other promotional materials or publications for any purpose whatsoever.

 

TRADEMARKS

All trademarks, service marks, trade names, product names, brand names, graphics, logos, page headers, button icons, scripts and fonts are registered trademarks and branding property of Smoke Free Revolution and protected by Canadian and International copyright laws.

 

COMPLIANCE

Client, customer, visitor and user access to www.smokefreerevolution.com is governed and subject to any and all applicable federal, state, provincial and municipal laws, including but not limited to Export Control Laws. As laws vary from region to region, state to state, province to province and country to country, please check for any laws and/or restrictions specifically applicable to your geographic location.

 

WARRANTY DISCLAIMER

To the fullest and maximum wide spread definitions permissible pursuant to applicable law www.smokefreerevolution.com disclaims all warranties, express and implied, including but not limited to   implied warranties of merchantability and fitness for any and every particular product and non-infringement. www.smokefreerevolution.com does not in any way represent or warrant that the functions contained in this site will be uninterrupted or error free, that the defects will be corrected or that this site or the server that makes the site available are free of viruses or other harmful components. www.smokefreerevolution.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

 

YOUR ACCOUNT

While using this site you are responsible for maintaining the confidentiality of your account, log in information and password as well as restricting access to your computer, and you agree to accept full responsibility for all activities that occur under your account or password. Smoke Free Revolution only sells to adults 18 years of age and older who qualify to make an online payment purchase. If you are shown to be under the age of 18, Smoke Free Revolution and/or any associates or affiliates will refuse service, terminate all accounts, remove or edit content and/or cancel orders immediately. Smoke Free Revolution will not be held responsible for minors purchasing products with a guardian credit card, pre purchased debit credit card or any other online payment stream or method. By using this site you agree that you are at least 18 years of age. By agreeing to the Terms and Conditions you verify that you are of legal tobacco/smoking age in the state, province, region or country in which you reside.

 

LIMITATION OF LIABILITY

www.smokefreerevolution.com shall not be liable for any special or consequential damages that arise or result from the use of, or inability to use, the materials on this site including but not limited to the performance of all products even if Smoke Free Revolution has been advised of the possibility of such damages. Smoke Free Revolution reserves the right to change any and all content contained on this site at any time without notice.

 

APPLICABLE LAW 

By visiting and/or using www.smokefreerevolution.com you agree to be governed by the laws and statutes of Sumas Washington USA without regard to principles or conflict of laws. These shall be deemed as the governing laws in any dispute arising between yourself and www.smokefreerevolution.com or its affiliates.

 

SEVERABILITY

If any provision of these Site Terms and Conditions shall be deemed unlawful, void, or for any reason unenforceable then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any or all remaining provisions.

 

TYPOGRAPHICAL ERRORS

In the event that any www.smokefreerevolution.com product, products or combination of products is mistakenly or erroneously listed at an incorrect price www.smokefreerevolution.com reserves the right to refuse or cancel any orders placed under an incorrect price. www.smokefreerevolution.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or other payment method charged. If your credit card or other payment method has already been charged or debited for the purchase and said order is cancelled, www.smokefreerevolution.com shall issue a credit refund to the payment method used in the amount of the incorrect price.

 

TERMINATION

These Terms and Conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These Terms and Conditions, or any part of them, may be changed, modified or terminated by www.smokefreerevolution.com without notice at any time, for any reason. The provisions relating to copyrights, trademarks, disclaimer, limitation of liability, indemnification and miscellaneous shall survive any termination.

 

NOTICE

www.smokefreerevolution.com may deliver notice to you by means including but not limited to e-mail, a general notice on the site or by any other reliable method based on the address and information you have provided to www.smokefreerevolution.com.

 

USE OF SITE

Harassment in any manner or form on the site including but not limited to e-mail, chat, posting or any other method is strictly prohibited. There will be no obscenity, abusive language, derogatory comments or abuse of any kind tolerated. Impersonation of others including but not limited to a www.smokefreerevolution.com or other licensed employee, host or representative, member or visitor on the site is prohibited. You may not upload to, distribute or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, illegal or otherwise objectionable content which may constitute a criminal offense, violate the rights of any individual, group or party. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

 

PARTICIPATION DISCLAIMER

www.smokefreerevolution.com does not nor cannot review all communications and materials posted to or created by users accessing the site. www.smokefreerevolution.com is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site www.smokefreerevolution.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. www.smokefreerevolution.com reserves the right to block and/or remove communications and/or materials that, in its sole discretion, determines to be (a) abusive, defamatory or obscene, (b) fraudulent, deceptive or misleading, (c) in violation of a copyright, trademark or any other intellectual property, right of another or (d) offensive or otherwise unacceptable to www.smokefreerevolution.com in and by its sole discretion.

 

INDEMNIFICATION

You agree to indemnify, defend and hold harmless www.smokefreerevolution.com, its officers, directors, employees, agents, licencors and suppliers including all service providers from and against all losses, expenses, damages and costs including reasonable attorney fees resulting from any violation of these terms and conditions or any activity related to your account (including but not limited to negligent or wrongful conduct, usage or access) by you or any other person accessing the site using your internet account, log in information or password.

 

DISPUTES

Any dispute relating in any way with your visit or usage of www.smokefreerevolution.com or related to any products you purchase through www.smokefreerevolution.com shall be submitted for confidential arbitration in Sumas Washington USA except in that to the extent you have in any manner violated or threatened to violate www.smokefreerevolution.com ‘s intellectual property rights, www.smokefreerevolution may seek injunction or other appropriate relief in any state or federal court from Sumas Washington USA. You agree to consent and agree to exclusive jurisdiction and venue in said court. Arbitration in under this agreement shall be conducted under the rules then prevailing in Sumas Washington USA. Any arbitration award shall be binding and may be entered as a judgement in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this agreement shall be joined to an arbitration involving any other party subject to this agreement, whether through class arbitration proceedings or otherwise.

 

PRODUCT DESCRIPTIONS

www.smokefreerevolution.com and its affiliates attempt to be as accurate as possible when posting content. www.smokefreerevolution.com shall not be held responsible for any errors or omissions in product description.

 

PRICING

Except where noted otherwise the prices displayed for www.smokefreerevolution.com products represent the full suggested retail price listed on the product itself. Where an item is offered for sale by one of our affiliates, merchants, independent sales representatives or distribution agents, the price may be provided by that merchant or agent.

 

THIRD PARTY LINKS

In an attempt to provide increased value to our visitors, www.smokefreerevolution.com may link to sites or social media operated by third parties. However, even if the third party is affiliated with www.smokefreerevolution.com, www.smokefreerevolution.com has no control over these linked sites or social media, all of which have separate privacy and data collection practices independent of www.smokefreerevolution.com.  These linked sites and social media are only for your convenience an therefore you access them at your own risk. Nonetheless www.smokefreerevolution.com seeks to protect the integrity of its web site and the links placed upon it, and therefore requests any feedback on not only its own site, but for sites it links to as well. We would also request feedback on any broken or non functioning links.

 

WEBSITE POSTINGS

Smoke Free Revolution reserves the right, in its sole discretion, to edit or delete any content posted on any part of Smoke Free Revolution’s website or social media properties at any time. This includes but is not limited to customers, third parties, visitors, clients, guestbook and/or forum sections of the website. Statements that reasonably may be interpreted to make therapeutic or “smoking cessation” and similar claims regarding the use of Smoke Free Revolution’s products or electronic cigarettes in general are prohibited and will be subject to editing and/or removal at the sole discretion of Smoke Free Revolution. Examples include but are not limited to statements such as electronic cigarettes have helped an individual “quit” smoking traditional cigarettes, have helped reduce nicotine cravings or withdrawal symptoms or have proven a successful alternative to approved smoking cessation drugs such as nicotine patches or gums.

 

CONDITIONS

Nothing in these Terms and Conditions shall affect the statutory rights of the consumer. Ordering and subsequent delivery of the Goods shall be deemed conclusive evidence of the Consumer’s acceptance of these Terms and Conditions. Any variation to these terms and conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Supplier. Any issues must be submitted in writing and addressed to the Supplier’s address at:

 

US and INTERNATIONAL

Smoke Free Revolution

33728 Essendene Avenue, Abbotsford, BC

V2S 2G9

1-604-259-6400

 

ORDERING

All orders for Goods shall be deemed to be an offer by the Consumer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Supplier. The Supplier may choose not to accept an order for any reason at the Supplier’s sole discretion.

Where the Goods ordered by the Consumer are not available from stock the Consumer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

 

AGE OF CONSENT

Where Goods may only be purchased by persons of a certain age the Purchaser will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods. If the Supplier discovers that the Consumer is not legally entitled to order certain Goods, the Supplier shall be entitled to cancel the order immediately without notice.

 

PRICE AND PAYMENT

The Price of the Goods shall be that which is stipulated on the website at the time of Purchase. The Price includes delivery charges which are listed separately. The total Purchase Price including delivery charges, if any, will be displayed in the Consumer’s shopping cart prior to confirming the order. After the order is processed and received the Consumer shall be notified by email of transaction details, description, price of Goods and transaction total. Payment of the Purchase Price plus any delivery charges must be made in full and cleared before dispatch of Goods.

 

DELIVERY

Goods will be delivered by whichever carrier Smoke Free Revolution shall deem at their sole discretion. Where specific delivery dates have been agreed on, and where this delivery date cannot be met by the carrier, the Consumer will be notified and given the opportunity to agree to a new delivery date or receive a full refund. The Supplier shall use its reasonable endeavors to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Supplier shall not be liable for any losses, costs, damages or expenses incurred by the Consumer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date. Delivery of the Goods shall be made to the Consumers address specified in the order and the Consumer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. If payment is made by PayPal, Smoke Free Revolution reserves the right to ship to the address held by PayPal or ask for the address amendment to be made on the PayPal account. Title and risk in the Goods shall pass to the Consumer upon delivery of the Goods.

 

RIGHT OF SUPPLIER

The Supplier reserves the right at its sole discretion to periodically and without notice update prices on the Website, which cannot be guaranteed for any period of time. The Supplier shall make every effort to ensure prices are correct at the point at which the Consumer places an order. The Supplier reserves the right in its sole discretion to remove or withdraw any Goods or Products from the Website at any time. The Supplier shall not be liable to anyone for withdrawing any Goods or Products from the Website or for refusing to process an order. The Supplier holds no responsibility whatsoever to replace or refund lost or stolen shipments. Smoke Free Revolution offers shipping insurance on the checkout page. It is under the items in your cart. Check the addition to have it added to your cart. If any Order is MARKED AS DELIVERED by the Carrier Smoke Free Revolution has no liability or responsibility for any package claimed as “not received”.

 

CANCELLATION AND RETURN

The Consumer shall inspect the Goods immediately upon receipt and shall notify the Supplier within 14 days of delivery and confirming in writing exact specifics of any damaged Goods or if the Goods do not comply with any of the Transaction. If the Consumer fails to do so the Consumer shall be deemed to have accepted the Goods. AS THE PRODUCT IS AN ORAL USE PRODUCT ONCE OPENED IT CANNOT BE RETURNED UNLESS FAULTY. Orders may be cancelled anytime prior to shipping. Once shipped and if returned unopened the Consumer will be responsible for both the outboard and return shipping costs levied by Smoke Free Revolution at its sole discretion.

UNOPENED and UNUSED items may be returned for a full refund within 30 days. Any eLiquid products are NON RETURNABLE due to health regulations.  If the product returned is not in its original packaging and in new condition a 20% stocking fee may apply. Any included accessories not returned are subject to having the individual value subtracted from any return or warranty replacement or refund. If there were any promotional or bonus products or items included in the original purchase, the value of the promotional item will be deducted from the refund amount. If you decide to return any products that were sold to you with free shipping included, you will be responsible for the shipping amount associated with the original delivery. For example, if your order included free shipping for which we incurred a cost of $8.59, that amount will be deducted from your return. This shipping amount may vary due to weight and package size variations. You will be responsible for cost of shipping the item to us. ANY AND ALL SHIPPING CHARGES ARE NON-REFUNDABLE.

 WARRANTY

All Products and Kits come with a 14 day parts warranty from date of receipt. Consumers have 14 days from the date of receipt of any Product to initiate the return or exchange process. Once the Product has been received and in the Consumer’s possession for more than 14 days it is no longer eligible for a refund or exchange for another Product. If the Consumer has cause to initiate a return/exchange process, they must contact us within 14 days of receipt at support@smokefreerevolution.com to receive return instructions. The Consumer is responsible for any shipping charges fro returned or exchanged merchandise including the cost of shipping the newly exchanged item back to the Consumer. All items must be postmarked back to Smoke Free Revolution within 5 business days of receiving the return authorization. The cost of the item being returned will be refunded minus any shipping costs in the original form of payment. We take pride in the equipment we sell here at Smoke Free Revolution and we ask you do the same.  All liquid products, atomizers, clearomizers, zip tips and drip tips are considered consumables and therefore are not returnable/refundable or exchangeable regardless of whether or not they have been opened or used. Consumers should be aware that our electronic cigarette atomizers, clearomizers and batteries, although made to the highest quality, may fail or degrade over a period of time. An electronic cigarette atomizer or clearomizer’s general natural lifespan is estimated at 14-60 days. Cartomizers come with a DOA warranty and guarantee only. This means that we will replace any units that arrive DOA, however beyond that they do not carry any warranty whatsoever. We do not warrant against flavor or burnt taste as this is mostly a Consumer loading/refill issue, not a product defect. There is no guarantee whatsoever that the Consumer will “like or enjoy” the electronic cigarette, warranty is limited to the component functioning as described within the specified time frame. All replacement parts are warranted from the date of delivery of the original item. All Sale and or Clearance merchandise is FINAL SALE. No return or exchanged will be accepted on these items. Any express warranty not provided herein and any remedy which other than warranty contained herein that might arise by inference or operation of law is hereby excluded and disclaimed including the implied warranties of merchantability and of the fitness for a particular purpose.

 

PRODUCT RETURN POLICY

We are dedicated to serving the needs of our customers. As your satisfaction is extremely important to us please review the information below before contacting our Customer Service Department for returns.

Limited warranty is extended only to the original purchaser of this product from either www.smokefreerevolution.com or any authorized reseller or distributor. We warrant that the Product will be free from defects in material and workmanship under normal usage and service for the specified life of the Product. There are exclusions from the product term policy as outlined in the WARRANTY.

Limited warranty will not under any circumstances cover any defects and/or costs of any kind caused by:

 

1. Modification, alteration, repair or attempted repair or service by any persons or company whatsoever except Smoke Free Revolution.

 

2. Physical abuse to or misuse of the Product or operation of the Product in a  manner inconsistent with the intended use as outlined in the instructions.

 

3. Any use whatsoever other than the intended use of the Product.

 

4. Shipment of the Product to Smoke Free Revolution for service without proper procedure and authorization.

 

5. All liquid products, atomizers, clearomizers, zip tips and drip tips are considered consumables and therefore are not returnable/refundable or exchangeable regardless of whether or not they have been opened or used.

 

While applying the above Warranty and Policies, in the event that your Smoke Free Revolution Product fails to operate satisfactorily please simply follow these three steps in their entirety. Failure to provide all required information in the specified manner may delay or negate your Product Return eligibility.

 

1. Email our Customer Service Department at customerservice@smokefreerevolution.com

in order to an approved Return  Authorization Number (RAN). You must put “Request for Return Authorization Number” in the subject line. In the body of the email you must provide:

 

a) Full contact information including but not limited to contact name, company name if applicable

b) Transaction/order number

c) Purchase Date

d) Telephone number

e) Email address

f) Shipping Address

g) Detailed Reason for Return

 

All of the information specified will be required for processing of your request.

 

2. Within 48 hours of our receipt of your email, our Customer Service Department will review the information you have provided, and if appropriate and/or qualified will email you back with a Return Authorization Number. Do not send any product to us unless and until you have received your RAN. Once you have been issued with a RAN, securely package your item, including a copy of the authorization email from the Customer Service Department indicating your RAN. 

3. Upon receipt in good order by our Customer Service Department a confirmation email indicating our receipt of same will be issued to you. This email will include an estimated time of delivery of your replacement product.

 

Please note that only original and unopened packages are entitled to a refund less shipping fees incurred. A Request for Refund must be submitted with the same requirements as a Request for Return Authorization Number.

 

LIMITATION OF LIABILITY

Should there be any breach of these Terms and Conditions by the Supplier the remedies of the Consumer shall be limited to damages which shall in no circumstances whatsoever exceed the Price of the Goods specified, and the Consumer agrees to hold the Supplier free of any liability for any indirect, incidental or consequential damage whatsoever.

 

WAIVER

No waiver by the Supplier, whether express or implied, in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

 

FORCE MAJEURE

The Supplier shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control including but not limited to acts of God, strikes, lock outs, accidents, war, fire, failure of any communications/telecommunications or computer system, breakdown of plant or machinery, shortage or unavailability of raw materials, delays in shipments or any other reason, and the Supplier shall be entitled to a reasonable extension of its obligations.

 

SEVERANCE

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions contained herein shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal, or unenforceable provision eliminated.

 

CHANGE TO TERMS

The Supplier shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Consumer upon making a Purchase.